Return and Exchange policy FAQ
Hey doll! Below you'll find the info on our return and exchange policy.
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
Within 14 days from the date of purchase
In unused and unaltered condition (with no perfumes, stains or orders)
In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
Discounted items (if applicable)
Final sale items
Bathing suits, bodysuits, undergarments
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Exchanges are at the will of JaeLuxe Shoetique. Once the exchange request is approved, the replaced item will be shipped to you.
Please keep in mind that everyone's body shape is different. The fit guide and product description is to be used a reference. If you have specific product questions please do not hesitate to contact us!
What are the refund options?
The following refund options are supported:
Refund to store credit
*If you cancel your order prior to shipment we may be able to issue a refund. Please keep in mind that orders canceled after 24 hours of being placed are subject to a $5.00 restocking fee.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
Additional Shipping Information:
Please double check your order confirmation and ensure that entered the correct address. If your address cannot be verified by USPS we will contact you for an alternative address.
If your package does get sent back to us, please note there is a reshipment fee (same amount paid on the original order) that will need to be paid for an additional send out.
Package was marked delivered, but I did not receive it
Please ensure that the address you provided on file is the correct address.
After verifying please send an email to email@example.com - We need to be notified within 48 hours of missed delivery to assist you.
Orders over a specific value will ONLY ship out with a signature confirmation. This is to ensure that the package is received by the person who ordered it.
Should you request the package to be shipped without a signature, this will need to be noted prior to shipment and you will be responsible for the safety of this package.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us Tuesday-Friday, 11AM-7PM EST.
Click here to email JaeLuxe Customer Service Team
Updated November 2021